About the role
Job Title: Service Manager
Location: Southeast (Full-time, Permanent)
Salary: Negotiable
About the Company:
An established medical imaging service organization providing installation, maintenance, and technical support to healthcare customers across the United States. The business is focused on delivering reliable service, strong customer relationships, and continued growth within the medical imaging sector.
Role Overview:
Lead and develop a team of Field Service Engineers across the assigned region, ensuring high standards of service delivery and customer satisfaction. You will oversee operational performance, budgets, KPIs, training, and process improvements while supporting the continued growth of the service organization.
The role also involves hands-on support with the installation, maintenance, preventative maintenance, quality assurance, and troubleshooting of medical imaging equipment. Regular travel within the United States is required.
Key Requirements:
• 7+ years of field service experience, preferably within healthcare or medical imaging
• Strong knowledge of medical imaging equipment, including installation, maintenance, and troubleshooting
• Previous experience managing, coaching, and developing field-based technical teams
• Bachelor’s degree or equivalent experience, including 6 years in field service operations
• Strong understanding of KPIs, operational performance, root cause analysis, and corrective action planning
• Ability to travel regularly throughout the United States
Next Steps:
Apply now or contact your nGenium recruiter for a confidential discussion.
Working with nGenium
You’ll deal directly with a specialist recruiter who knows this market. We’ll help with interview preparation, offer negotiation and onboarding, we’ll be honest with you about every opportunity, and we’ll stay in touch after you start in case anything needs resolving.